NANQUIM: Code of Conduct, Bans and Appeals
FINAL DRAFT for legal review. Review by a qualified attorney is recommended before final publication.
Version: 1.0
Effective from: the release date of the Game in Early Access on Steam
Last updated: October 11, 2026
This document is available in English and Portuguese. The English version is the original and prevails in case of any discrepancy, except where the law of the user's country of residence requires the version in the user's language to prevail. For consumers residing in Brazil, the Portuguese version prevails.
1. Purpose
1.1. This Code of Conduct is part of the End User License Agreement for the game NANQUIM (the "Game"), maintained by ALAS TECHNOLOGY LLC ("we" or "us"). It explains what is prohibited, how we detect and handle violations, which measures may apply and how you can appeal.
1.2. The data processing involved in moderation and anti-cheat is described in the Privacy Policy.
2. Prohibited conduct
2.1. Cheating and competitive integrity
a) Using third-party software that gives an advantage, reads or alters the Game's memory or automates actions.
b) Using macros, scripts or bots that automate input.
c) Modifying the Game client or network traffic.
d) Exploiting bugs or glitches for an advantage instead of reporting them.
e) Manipulating results or arranging wins or losses (including win trading).
f) Boosting: playing on someone else's account, or letting someone else play on yours, to raise a rating.
g) Using secondary accounts (smurfing) to manipulate the ranked queue.
h) Sharing, selling, buying or lending accounts.
2.2. Behavior toward others
a) Harassment, intimidation or stalking.
b) Hate speech or discrimination based on race, color, ethnicity, origin, religion, gender, sexual orientation, disability or any other protected characteristic.
c) Threats of violence or encouraging self-harm.
d) Any sexual content involving minors. Such content will be reported to the competent authorities.
e) Disclosing other people's personal data (doxxing).
f) Impersonating Game staff, Valve or anyone else.
2.3. Spam and scams
a) Spam, message flooding or advertising.
b) Scams, phishing, malicious links or attempts to obtain other players' login data.
c) Getting around chat filters and limits (invisible characters, mirrored text, repetition to flood the conversation) or using chat or the room cursor to harass someone. In Hide and Seek and Infection, chat is split by side: using other means to give away where hidden players are also violates match integrity.
2.4. Names and content
Your display name, when visible in the Game, and any content you submit must follow these rules. In this phase, the Game does not offer official support for mods or the Steam Workshop, and client modifications may not be used in online modes (EULA, Sections 4 and 6.4). If mod support is added, mods and user content may only use content that is yours or licensed to you, and mods that change gameplay may not be used in ranked mode.
3. How we detect violations
3.1. The Game server is authoritative: it decides the outcome of actions and checks the data sent by the application. All detection happens on the server. The Game does not install kernel-level anti-cheat and does not scan your computer.
3.2. The anti-cheat system records signals on the server, such as impossible protocol data, excessive messages, input outside the expected time window, abnormal speed, statistical aim and macro patterns, and physics inconsistencies. These signals feed a trust score (TrustScore).
3.3. Match replays are kept for 30 days for verification and for reviewing reports.
3.4. Player reports raise an account's priority in the human review queue. A report on its own never leads to a sanction.
4. Enforcement ladder
4.1. Automatic measures
| Level | Measure | When it may happen |
|---|---|---|
| 1 | Logging | Any signal |
| 2 | Flag for human review | Statistical signals (aim, macro, physics) or accumulated signals |
| 3 | Disconnection from the match (kick) | Objective protocol violation, such as a modified client sending impossible data, or flooding |
| 4 | Automatic temporary ban | Repeated objective violations: 15 minutes, then 1 hour, then 24 hours. Automatic measures are capped at 24 hours |
4.1.1. Statistical signals carry a real risk of false positives. For that reason, they NEVER lead to an automatic sanction beyond flagging for human review.
4.1.2. A kick in a ranked match counts as a loss.
4.1.3. Chat flooding (too many messages in a row, repeated messages or links) automatically silences the account's chat for 60 seconds. This applies to chat only and does not count as a ban.
4.2. Measures that require human review
| Measure | Requirement |
|---|---|
| 7-day ban | Human review of the replay and signals |
| 30-day ban | Human review of the replay and signals |
| Permanent ban from the online service | Always a human decision, after review of the replay and signals |
| Steam Game Ban (recorded with Valve) | Always a human decision, after review of the replay and signals |
4.2.1. Serious conduct violations (for example, sexual content involving minors or serious threats) may lead directly to a permanent ban, after human review.
4.2.2. Bans may be applied in waves, meaning not necessarily at the time of the violation, so as not to reveal how detection works.
4.2.3. Bans may be accompanied by a rating reset and removal of items or rewards obtained improperly.
5. Notice
When a measure is applied, you will be informed in the Game of the type of measure, its duration, the category of the violation and how to appeal. To protect the anti-cheat system, we may not disclose technical details of the detection.
6. Appeals
6.1. Channel. Appeals are made through a single channel: email to hi@alas.technology with the subject "Appeal", including your SteamID64, the action you received, and the reasons for your appeal. If an in-game form is created, it will become the main channel, and email will still be accepted.
6.2. Deadline to appeal. You may appeal within 30 days from the notice.
6.3. Independent reviewer. The appeal is reviewed by a person other than the one who applied or confirmed the measure.
6.4. Automated decisions. You may request review of any measure taken by automated means, under Article 20 of the LGPD and Article 22 of the GDPR. The review is carried out by a person.
6.5. Response time. We respond within 14 days after receiving the complete appeal. While an automatic temporary ban is under review, it remains in effect until it expires.
6.6. Outcome. If the appeal is upheld, we reverse the measure: we lift the ban, ask Valve to remove the Steam Game Ban when one was applied, and restore your rating (MMR) and any removed items. If it is denied, we will briefly explain the decision.
6.7. Retention of evidence. Replays and logs linked to a measure or appeal are kept until the end of the appeal period or the final decision, plus the applicable legal period, as described in the Privacy Policy.
6.8. This procedure does not limit your right to contact consumer protection bodies, the data protection authority or the courts.
7. How to report
You can report another player by email to hi@alas.technology with the subject "Report", including the player's display name or SteamID64, the approximate date and time of the match, and what happened. If an in-game report feature is created, it may also be used. Repeated false or abusive reports are also a violation of this Code.
8. Changes
We may update this Code. Material changes will be announced in the Game and on the Game's Steam page before they take effect.
9. Governing law and jurisdiction
The governing law and venue set out in Section 14 of the EULA apply, without prejudice to non-waivable consumer rights, including the consumer's right to sue in their place of residence in Brazil (Brazilian Consumer Protection Code, Article 101, I) and the mandatory rules of the consumer's country of residence in the European Union.
10. Contact
ALAS TECHNOLOGY LLC
D-U-N-S 109327849
30 N Gould St Ste R, Sheridan, WY 82801, United States
Contact, reports, appeals, and privacy: hi@alas.technology